Two days following the mishap where Regions failed to renew its domain name over the weekend, Chris Cox, Head of Regions eBusiness, issued an apology to Regions customers in a You Tube video.

The apology was met with mixed reactions on Region’s Facebook page where many customers voiced their frustrations that Regions did not timely admit to the failure to renew its domain name registration, had a automated response on its phone banking system which directed customer to Region’s website when the website was down, and that Region’s customer service blamed the customer or the customer’s internet service provider for not being able to access the Region’s website.